Restructured the mobile interface by eliminating an unnecessary page and reducing interactions by 2 taps per task. This simplification led to faster task completion, based on tap path analysis and decreased session lengths post-launch.

Addressed major usability blockers uncovered in session replays, including small tap targets, poor keyboard navigation, and misleading visual cues. Fixing these issues contributed to a decrease in user error rates and drop-offs across key flows, improving both accessibility and overall satisfaction.

Redesigned the card activation journey with clearer step-by-step guidance and updated banner copy. Previously, 40% of users clicked the banner expecting to activate without their card in hand. After clarifying requirements in the banner, we saw a reduction in misclicks and user confusion, significantly improving activation success rates.

Refreshed the UI using modern, platform-native components and a clear visual hierarchy. This not only improved usability and task scannability but also set a scalable foundation for future features, aligning with our broader app-wide modernization strategy.